Can you tell me more about HughesNet?
HughesNet is an internet service that is available much like a cable modem or dsl line. It uses satellite technology to bring an always on connection with broadband speeds.
How fast is HughesNet?
HughesNet has different pricing plans for different speeds. It ranges from 1 Mbps to 3.0 Mbps.
What are the computer requirements for HughesNet?
You need to be using Windows 2000 PE or higher (including Windows XP and Vista). For Mac users, you need to be using Mac OS 10.1 or higher.Your computer also needs to be pre-equipped with an Ethernet 10/100 port.
Can I use HughesNet with a home network?
Yes. You can network your HughesNet connection with multiple computers in your household. You may be required to purchase some additional equipment, such as a wireless router, but keep in mind all computers will be sharing a single internet connection, a reduction in speed may occur.
When ordering, I gave my credit card information, will I be charged right away?
No. You won’t be charged until the day you are installed and activated. At that time, you will be charged for any equipment, installation charges, monthly fees, any optional services and any applicable taxes.
Your first bill must be made with a valid credit/debit card, but after the initial order, you can receive a monthly invoice for an additional $5.
I have DISH Network, do I have to have a separate dish for the service?
Yes, the HughesNet satellite is a unique dish; it is not compatible with your current dish system.
When will I get my HughesNet installed?
Usually your installation will be within 2 weeks of ordering. Once your order is placed, your name will be sent to a certified installer who will contact you within 3 days. At that time you will schedule the exact time for installation with the installer.
I have to have a VPN for work, can I do that with HughesNet?
You can use HughesNet for a VPN connection but your speeds will most likely be reduced by as much as 50% - 75%. Disconnecting your VPN client will restore your connection to full speed.
What is the policy if I don’t like the service, or it doesn’t work for me?
HughesNet offers a 30 day money back guarantee. If you aren’t satisfied for any reason cancel within 30 days of activation and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable. Equipment must be received within 60 days of service de-activation.
I live in a rural area where DSL is not available. Can I get Hughesnet where I live?
We are happy to inform you that the answer is YES! We are able to offer Hughesnet broadband internet service to any location in the United States and with blazing fast upload and download speeds, you won't ever have to wait on slow, dial-up internet service again. |
