AllAmericanDirect.com! Live Simple. Shop Smart.

Order Status

1. Who can I contact to find out my delivery status?
Please contact our Customer Care department at 1-800-245-5899.

2. Has my order shipped?
If you created an account or logged in to your current account during the checkout process, you may click the "My Account" link at the top right hand side of our site to check your orders status. If you did not create an account, please call 1-800-245-5899 to receive further information.

3. How do I change quantities or cancel an item in my order?
Please give us a call at 1-800-245-5899. Please note that once an order has begun processing or has shipped, the order is no longer editable.

4. How do I track my order?
Please give us a call at 1-800-245-5899 or send an email to support@allamericandirect.com including your name and Order Number.

5. My order never arrived.
Please give us a call at 1-800-245-5899 or send an email to support@allamericandirect.com including your name and Order Number.

6. An item is missing from my shipment.
If you created an account or logged in to your current account during the checkout process, please click the "My Account" link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If all of your items show a status of “delivered,” please contact customer service at 1-800-245-5899 for assistance.

7. My product is missing parts.
Please contact customer service at 1-800-245-5899 for assistance if you feel you are missing items that you ordered. However, if your item is missing parts in the box, then please contact the manufacturer to receive the parts you need. You may refer to the owner's manual for specific contact information.

8. When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

9. What is your return policy?
Please see our Return Policy for complete details regarding our return policy.

10. When will my order ship?
Most products ship within 1-3 business days. On occasion, certain items may be delayed, in which case AllAmericanDirect.com® will strive to provide notification either on the web site, via email, or by phone. You may also click on "My account" located at the top right hand side of our site to find out the status of your order if you registered an account or logged in at time of checkout. For more information, please send an email to support@allamericandirect.com.

11. How much is my shipping?
The shipping cost is dependent upon the item(s) selected. To view the shipping cost, add the item to your shopping cart. Products are shipped using FedEx, UPS or a freight delivery company. Since the shipping method is also determined by the product chosen, you will not be able to select which carrier is used. I forgot my password.

Click the "My account" link at the top right hand side of our site. Click on the "Request new password" link and enter in your email address where indicated.

12. How do I return my product?
For more information on returning an item, contact customer service at 1-800-245-5899.

13. I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at 1-800-245-5899 within 72 hours of receiving the product.

14. What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive complete payment from you.

15. When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. To view your shipping charges, add the desired items to your shopping cart. In-stock items typically ship within 1-3 business days.

16. Where can I view the return policy?
Please see our Return Policy for complete details regarding our return policy.

My Account

1. How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Select "Create an account"
3) Enter your information into the required fields.
4) Click “Submit”

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

2. How do I edit my account information?
Click the "My account" link at the top right hand side of our site to edit your account information.

International Shipping

1. Do you ship outside of the continental United States?
Currently, the only items we can ship outside the continental United States are the DTV converter boxes. We can ship them to Alaska, Hawaii, US Virgin Islands, and Puerto Rico.

Privacy and Security

1. Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

2. Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

1. Do I have to pay sales tax?
For consumer goods such as electronics or home products, you only have to pay state sales tax if you reside in Indiana, California, and New York. For other services such as Dish Network, Verizon, ADT and HughesNet, you may be charged a state sales tax on your monthly bill.

2. I have a question about my charges.
If you created an account or logged in during the checkout process, then you may click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website along with your transaction records. If you have further questions or concerns, please contact customer service for further assistance at 1-800-245-5899.

3. I need a copy of my receipt/invoice.
If you created an account or logged in during the checkout process, then you may click the "My Account" link at the top right hand side of our site to print invoices. If you did not create an account, please email support@allamericandirect.com.

4. When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

5. When will my credit card be charged?
Your credit card will be charged immediately upon purchase.

Buyer's Guide

1. How do I buy a gift certificate?
If you are interested in purchasing a gift certificate, please contact us at support@allamericandirect.com.

2. How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top and left of our website. (2) type a keyword into the SEARCH box found in the top right of the page. If you have any trouble locating a product, feel free to contact customer service for assistance at 1-800-245-5899.

3. How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top and left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance at 1-800-245-5899.

4. How do I use a coupon?
After adding items to your cart, click the "Shopping Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Winegard Products

1. How can I contact Winegard regarding products or support?
For questions regarding Winegard products or technical issues, you will need to contact Winegard directly. Please refer to the phone numbers below.

For Winegard Customer Support, please call 1-800-288-8094

For tech support or product information, please call1-800-288-8094 For Warranty information, please call 1-866-454-7566

2. Winegard Product Returns or Warranty Information
To return your recent Winegard purchase, please call 1-800-245-5899.

3. Order Winegard Products
Winegard does not sell their antennas or other products directly. You may order Winegard antennas, preamplifiers, and accessories securely online through AllAmericanDirect.com®.

Customer Sales and Service

1. How do I contact AllAmericanDirect.com® to purchase an item or service?
Consumer Electronics, Verizon Wireless, DISH Network or High-Speed Internet Sales: Call 1-800-249-1063 or email us at support@allamericandirect.com.

2. How can I reach AllAmericanDirect.com® Customer Service?
Consumer Electronics, Verizon Wireless, DISH Network or High-Speed Internet Sales: Call 1-800-249-5899 or email us at support@allamericandirect.com

3. How do I contact AllAmericanDirect.com® regarding my network channels (ABC, NBC, CBS, FOX)?
If you have a question about your network channels purchased from AllAmericanDirect.com®, please call 1-800-909-9677 or visit www.MyDistantNetworks.com for a list of our frequently asked questions.

4. Where is AllAmericanDirect.com® located?
AllAmericanDirect.com® is located at:

7999 Knue Rd., Suite 200
Indianapolis, IN 46250

Dish Network

1. Can you tell me more about DISH Network?
DISH Network (Nasdaq:DISH) has over 25 years experience in the satellite TV industry and includes more than 13 million customers and is growing everyday. DISH Network has led the way in satellite television equipment sales and support across the globe and is the leading digital TV service provider in the United States. The satellite provider’s services include hundreds of channels, including digital audio and High Definition, Interactive TV, Pay-Per-View, DISH On Demand, sports, and International programming. They also provide professional satellite installation services and 24-hour customer support.

2. I am a current cable TV subscriber. Why should I switch to satellite television service from AllAmericanDirect.com® and DISH Network?
Compared to cable TV, DISH Network is such a great value. You will find an incredible variety of television, movies, HD programming, family entertainment and international programming starting at just $19.99 a month. Additionally, this price also includes professional installation, satellite equipment, DVR receiver upgrade, and activation. Plus, when you order from AllAmericanDirect.com®, you will not be transferred to an offshore call center because we are located right here in the United States.

3. How do I know if DISH Network is available in my area?
DISH Network is available anywhere within the United States with a clear view of the southwestern sky. If you live outside the continental U.S., including Hawaii, Alaska or Puerto Rico, you will be unable to sign up for service through AllAmericanDirect.com®.

4. How do I make changes or cancel my service?
Please contact DISH Network directly.

5. What exactly is a DVR?
A DVR is a Digital Video Recorder and satellite TV receiver in one. With a DVR, you can watch your favorite shows on your own time - pause and replay any show, even live TV, skip recorded commercials and create slow motion effects. This advanced receiver contains a huge internal hard drive that can record between 100-350 hours (depending on receiver) of standard definition programming without videotape.

6. I currently am with another satellite TV provider. Can I switch to DISH Network from AllAmericanDirect.com® and still use the same equipment?
DISH Network services are not compatible with other satellite TV receivers; however, qualifying customers will receive free dish installation and free equipment. The systems include true MPEG2 and MPEG4 compression for the highest quality in digital audio and video. You get CD quality sound and 100% digital video, parental lock-out features, and on-screen program guide and more. There is a 90 day warranty on all direct installations and a one year manufacturer's warranty.

7. Do you have an extended warranty?
DISH Network offers customers the DISH Network Protection Plan (DHPP) for only $5.99 per month. The warranty terms are active the moment you add the DHPP service to your account. With the DHPP, you get 24/7 priority tech support, replacement equipment if your receiver can not be repaired, video cabling & power surge repairs, and in-home service if your issue can not be taken care of over the phone. You’ll also get to take advantage of the Dish Mover program which means if you move, professional Dish Network installers will come out and install your satellite and receiver equipment for you at your new location for no additional charge.

8. Why would I want to sign up for DISH Network from AllAmericanDirect.com®?
When you sign up for Dish Network service from AllAmericanDirect.com®, you will receive personalized customer service from our highly-trained representatives. Plus, our call center is located on American soil, so you won’t have to worry about being transferred to an agent in a foreign country. Only AllAmericanDirect.com® will take care of you from the first moment you call in to after your service is installed and beyond. We will help you find answers to all of your questions and even call DISH Network directly on your behalf if there are any issues with your account, eliminating the frustration and hassle of doing it yourself.

9. Can I install my satellite dish equipment myself?
We offer free, professional installation, so there is no need. Anywhere in the continental United States, a trained, insured, professional satellite dish installation technician will install and set up your new DISH network television service. AllAmericanDirect.com® DISH Network systems come with a 1-year parts and 30-day labor warranty. The DISH Network uses the most advanced equipment, and the most advanced delivery network and we offer free installation to insure that you have the best possible experience.

10. If I have two homes can I purchase a DISH Network system to use in both places?
Yes! You would purchase a satellite system for your main residence through us. After that, you can order an additional dish – either through DISH Network or a local retailer – and have the dish installed at your 2nd residence. Then, the magic starts. Simply take your receiver from wherever it is to where you want it, and your programming will appear. Just plug and play. You will have your fully digital DISH Network television service at home and away!

11. We are interested in AllAmericanDirect.com®’s satellite programming, but our homeowner's association will not allow the installation of a dish. Can you help us?
Despite what your homeowner’s association dictates, you can have a dish system installed. In 1996, the FCC issued the Satellite Consumers Bill of Rights. This regulation states that consumers have a right to install a satellite system on any residential establishment that they own, as long as it is entirely contained within their own, private residential area. This regulation preempts local zoning ordinances, such as Homeowner Association (HOA) covenants and restrictions regarding the installation and use of dish antennas. This rule, among many others, was required by Congress in the Telecommunications Act. Our dish antenna size is 20 inches in diameter and complies with the Satellite Consumer Bill of Rights. For more specific information regarding these issues, we recommend that you please contact: The Satellite Broadcasting and Communications Association and The Federal Communications Commission.

12. How can I cancel my satellite dish order?
If you'd like to cancel your DISH order, please contact DISH Network directly at 1-800-333-DISH (3474). The cost of canceling your service will be $15 multiplied by each remaining month of your 24-month contract.

13. Does DISH Network have any International programming available?
Yes, DISH Network has a great selection of International programming. You will find more than 60 international channels in more than 25 languages, including Arabic, Chinese, French, Spanish, Polish, Korean, Japanese and Russian.

14. What is the difference between the America's Top 120 and the America's Top 120 Plus programming packages?
The America's Top 120 does not include any Fox Sports Networks. The America's Top 120 Plus includes all channels in the America's Top 120 package PLUS your regional Fox Sports Networks.

15. Will I benefit from referring a customer to AllAmericanDirect.com® for DISH Network service?
Absolutely! If you signed up for DISH TV service from AllAmericanDirect.com® and refer someone to us and they sign up and activate their DISH Network service, then we send you a check for $100. It’s really that easy! Make sure your friend or family member mentions your name and address when they call to order so we know who to send the check to. Unlike some referral programs, there is no limit to the number of referrals you send, so we’ll send you $100 every time.

Billing

1. Does DISH Network offer paperless billing?
Yes! All you need to do is login to your account at www.DishNetwork.com and select “Paperless Billing.” You will still be able to view your monthly billing statements online by logging in to your account. There is also a paperless billing option on the front of your billing statement, which you can select and return with your payment.

2. Why are there partial charges on my bill?
If you make changes to your service during the billing cycle, you will be charged for the portion of the month prior to the change as well as “partial month charges” for the updated services. The day you make the change to your services, your account with either be charged or credited depending upon the adjustment made.

3. Why am I being charged a Service Access Fee?
This $6.00 fee is applied to any account which does not subscribe to a basic programming package and allows DISH Network the ability to offer specialty programming packages at lower prices. This Service Access Fee is necessary because the costs DISH Network incurs to bring you specialty programming are much higher than for basic programming.

4. Why do I have lease fee charges on my bill for my standard or High Definition receiver?
DISH Network includes the cost for the first receiver within your programming charges. If you require an additional receiver, you will be charged a lease fee of $5.00 a month for each additional standard definition receiver, or $7.00 a month for each additional high definition receiver.

5. Can I downgrade my programming?
Yes, you may change your services at any time by contacting DISH Network directly. You are unable to make changes online or through email. If you need to change or remove programming, you will be charged a one-time $5.00 transaction fee. To remove or change adult programming, you will be charged a one-time $10.00 transaction fee.

Certain promotional offers require a minimum programming package in order to qualify for the offer. If you change your programming to a package that does not meet the minimum package requirement, then you may be charged a cancellation fee. Annual subscribers who make changes within 30 days of the renewal period will not have to pay the $5.00 transaction fee.

6. Can I make a one-time payment using a credit or debit card?
Yes! Simply login to your account at www.DishNetwork.com or on DISH Home Interactive TV channel 100 and you can make your payment securely. You may also call DISH Network’s Automated Phone System at 1-888-686-2388 and follow the instructions to complete your payment by phone. Please note, there is a $5.00 charge to make payments over the phone using your credit or debit card.

7. Does DISH Network offer an automated monthly payment method where I can apply my charges to a credit or debit card?
Yes! With DISH Network’s debit check/credit card AutoPay service, you can have your monthly charges deducted from your debit or credit card automatically on the due date. This service is absolutely free and can be activated either by visiting the Customer Support Center at www.DishNetwork.com or by going to DISH Network channel 100. You will want to make sure you pay the full balance of your current statement when you sign up because AutoPay takes one full cycle to take effect, and otherwise you may be charged a late fee if the current balance is not paid. You will still continue to receive a bill unless you opt for the Paperless Billing option. As always, you may view your statements online by logging into “My Account” on the DISH Network web site.

To make changes to AutoPay, such as updating your credit card information or discontinuing the service, please login to your account on channel 100 or call the automated phone system.

In addition to AutoPay, DISH Network also offers Electronic Funds Transfer. With this option, your charges will be automatically deducted from your checking or savings account on the due date. You may choose this option by selecting the EFT checkbox on the front of your billing statement and complete the information on the back of the statement. You will also need to mail in a voided check along with your payment. Continue to pay your bill as usual until the EFT service takes effect and the first draft is taken out, which is usually 30-45 days. If your checking or savings account number changes, you will need to resubmit the information. To cancel the EFT service, you will need to call Customer Service at 1-888-686-2388.

8. Can I pay my bill over the phone using a check?
Yes you can! All you need to do is login to your account on www.DishNetwork.com or call DISH Network’s automated phone system at 1-888-686-2388. You will be charged a $9.99 fee to process your check over the phone and will be charged at the time of transaction. Please make sure to have your routing number, checking account number and check number ready. Within 24 hours, the payment will be reflected on your DISH Network account and the funds will be withdrawn from your checking account within 3 business days.

Programming

1. Can I purchase DISH Network Pay-Per-View programs even if my receiver is not connected to a phone line?
Yes, you can still purchase PPV movies and events even if you don’t have your receiver connected to a phone line. There are a few different ways to place your order.

• 1. Order Online
• a. Visit the DISH Network web site and click on the PPV link in the top right, then navigate to How to Order
• b. Follow the easy ordering instructions to have the program broadcasted to all receivers in your home.
• 2. Order by phone using the Automated System
• a. Call the Telephone Automated System at 1-877-DISH- PPV (347-4778) and choose your desired program from the menu. You will be charged a $1.00 transaction fee to use this service.
• b. Event will be broadcasted to all receivers in your home.
• 3. Order by phone using Customer Service
• a. Contact DISH Network’s Customer Support Center at 1-888-686-2388 to speak with a representative who will order PPV for you. You will be charged a transaction fee of $5.00, excluding sports packages, to use this service.
• 4. Order using Mobile Service
• a. RV owners and truck drivers will need to order using DISH Network’s mobile service. You may order up to 9 movies before your smart card reaches its capacity, after which you will need to connect your receiver to a phone line to clear the purchases. To benefit from this service, you will be charged $20.00 per year and is only available on one receiver per account. Unfortunately, there is not a monthly payment option for this service.
• b. To begin using Mobile Service, please call 1-888-686-2388.

2. Where can I view local weather forecasts on DISH Network?
You have a few different options available to check out your local weather.

• 1. DISH Instant Weather
• a. Tune to DISH Interactive TV on channel 100 to instantly view your local weather or weather in any other city.
• 2. Local News
• a. If you subscribe to your local channels, then you can tune into your local news for daily forecasts.
• 3. The Weather Channel
• a. Tune to TWC if you do not have access to DISH Interactive TV or do not subscribe to your local channels.

3. Am I able to substitute channels in my programming package?
Unfortunately, DISH Network does not allow you to substitute channels in your programming package. Grouping the channels into packages enables DISH Network to offer you much lower prices than would be possible if they were sold on an a la carte basis.

4. Does DISH Network offer High Definition programming?
DISH Network offers an incredible High Definition (HD) lineup and even brings you programming in 1080p. With over 100 HD channels available and over 100 HD local markets, DISH is the best value in HD programming. You can also get the best HD DVR receiver in the industry.

5. Can I sign up to receive only International channels?
Yes! If you don’t want to sign up for one of DISH Network’s standard programming packages, you may choose to only subscribe to International programming. Due to the higher cost of broadcasting International channels, there is a $5.00 a month access fee which is waived if you do choose to add a basic programming package.

6. How do I activate the parental controls with DISH Network?
As a parent, you may want to block out and hide certain channels from your Electronic Program Guide (EPG). To do this, you will want to use the Adult Guard feature. When this is activated, children in your home will not be able to view the program or have access to the program information.

You can choose to block programming with certain ratings, expanded ratings, or channels. Ratings refer to PG-13, R, NC-17, etc, while expanded ratings are descriptors such as violence, nudity, etc. For exact instructions on how to set the parental locks, please refer to www.DishNetwork.com Customer Service.

To gain access to the programming after you have set the locks, you will be required to enter in a 4-digit PIN code, which you create.

7. Am I able to prevent unauthorized charges made through DISH Home Interactive channel 100?
Yes, you may prevent unauthorized charges by activating both the channel and system locks. Follow the instructions below to set these locks. Once the locks have been set, you will need to enter your 4-digit PIN code, created during set-up, to access DISH Interactive TV channel 100 again.

First, activate the channels locks:

• 1. Press ‘Menu’ on your remote control
• 2. Select the ‘Locks’ then ‘Channel Locks’ options
• 3. Select Channel 100 by highlighting and checking this channel
• 4. Select ‘Save’

Second, activate the system lock:

• 1. Select ‘Lock System’
• 2. Follow the prompts to create your 4-digit PIN code and re-enter for confirmation
• 3. Exit the system by pressing ‘Cancel’ on your remote control until you reach your programming

Please note: If you forget your password, you may contact DISH Network customer service to reset the code. Once you have a new password, you will need to reset the locks again.

8. Where can I go to view an overview of what is playing on DISH Pay-Per-View?
Yes! Simply tune into channel 500 and you’ll find previews and schedules for PPV programs available Monday through Friday, including movies, sports and events. Find out about sporting events airing live today on channel 450.

9. Does DISH Network offer PPV events in High Definition (HD)?
Yes, you can watch PPV sports and movies in High Definition. If you subscribe to DISH HD programming and have and HD receiver, you may tune into channels 9467 or 9466 to see which PPV events are playing in HD.

10. What is DISH On Demand?
On Demand is an incredible feature available to DISH Network subscribers. With DISH On Demand, you can watch movies when it’s convenient for you. Simply press the DVR or PVR button on your remote control, and select the On Demand option from the menu screen. You will then be able to select the movie of your choice from the Featured Movies or Now Showing listings. Follow the prompts to order and you can begin viewing the movie right away. With your remote control, you can stop viewing the movie at any time. When you want to begin watching it again, press the “Resume” button to continue or “Start Over” to begin watching from the start of the movie.

11. I just had my DISH Network service installed today and I can’t view On Demand. Is something wrong?
It may take up to 24 hours for On Demand programming to load. Remember to shut off your receiver when you’re not using it to get the most up-to-date movies.

12. How will I be billed for the On Demand movies I order?
You will see the charges on your regular monthly DISH Network bill. Depending on the reporting cycle of your receiver, it may take up to 60 days for the movie to appear on your billing statement.

13. How often are DISH On Demand movies updated?
Movies are updated weekly. To view the most recent updates, you’ll want to shut off your receiver when not in use.

14. Am I limited to how much time I have to watch the movie from the time I order it?
Yes, DISH Network allows you to view the movie as many times as you would like within a 24 hour period. So, if you rent a movie and you only have one hour left of your rental, then you will only be allowed to watch one hour’s worth of the movie.

You may view your remaining rental time by going into your Play List and viewing the Event Info screen. If you run out of time and wish to rent the movie again, you may do so for as long as the movie continues to show on the “Now Showing” menu.

15. Can I record these movies on my DVR?
Unfortunately, these movies are not able to be recorded at this time.

DISH Equipment and Sales

1. My TV screen is blue, black, or snowy. What should I do?
This is usually because your TV is tuned to an incorrect channel.

Remember...
TV1 should be tuned to channel 3, 4, or the correct video input
TV2 (the TV without the receiver) should be tuned to channel 60, 73, or the correct video input

Your receiver should be turned on and displaying a green or blue light on the front of the box. From your remote, you can press the “SAT” button to control your receiver, volume, and mute functions. Only press the “TV” button to control your television.

2. Why does DISH Network require my credit card information in order to sign up for service?
Since most of the equipment is supplied to you at little or no cost, DISH Network asks for your credit card in case your contract is defaulted. At this time a cancellation fee would be applied to your card. DISH will only apply your monthly charges to this card if you choose to opt for their convenient Auto-Pay feature, otherwise you will receive a monthly bill. In order to prevent fraud, the name appearing on the credit card must be the same as the name on the account. Customer Service Reps are unable to view your credit card information when the account is created.

3. I am already a DISH Network subscriber, can I sign up for the current promotion?
Unfortunately, AllAmericanDirect.com® is only able to create new DISH Network accounts. Please contact DISH directly to ask them about existing customer offers. You may also speak to them about making changes to your channel packages or adding HD programming.

4. I’ve heard High Definition is better than regular TV. Why is this?
High Definition (HD) programming is superior to regular satellite TV because the signals are broadcast in high resolution. A higher resolution means your programs come to you with movie-quality picture and sound. You will see truer colors, clearer reception, a widescreen image and enjoy multi-channel Dolby Digital Surround Sound.

5. What do I need to do to get High Definition programming?
DISH Network is an outstanding source for HD programming and AllAmericanDirect.com® can help you take advantage of it. You’ll want to decide whether you want to add HD channels to a standard definition package. When you sign up for HD service, you’ll receive an HD receiver and you’ll also need a TV capable of displaying High Def images.

6. How do I know if my DISH receiver has DVR capabilities?
The following receivers have DVR functionality:

• 1. DuoDVRs™ ViP® 922, ViP® 722k, ViP® 722, ViP® 622
• 2. Duo DVRs™ 625, 522, 942
• 3. Solo DVR ViP® 612
• 4. Solo DVR 510

Verizon Wireless

About the Verizon Wireless Worry Free Guarantee®
Verizon Wireless stands behind every product and service they offer and is committed to putting their customers first. The Verizon Wireless Worry Free Guarantee® means you won’t have to worry about the quality of service you will receive after the point of sale.

Gain peace of mind knowing you are with America’s largest, most reliable voice and 3G data network. We understand your life changes, which is why you won’t have to worry about paying expensive fees or contract extensions if you need to change your plan at any time. With Verizon Wireless’ Satisfaction Guarantee, you can return your mobile device or cancel your service within 30 days of activation without paying any early termination fees. Plus, with New Every Two®, you can get a free device every two years when you sign up for a plan with a minimum price of $34.99. You can even transfer your New Every Two® $30 or $50 device credit to another line on your account.

Billing

1. What charges will I see on my first bill?
Verizon will calculate your charges beginning from the date you activated your service to the last day of your billing cycle and bill you for a partial month or portion of the monthly access charge, plus the following month’s access charge if you are billed in advance. For your partial month, you will still be able to use your full month’s allowance of airtime for your calling plan.

2. Can you explain why I have partial charges on my bill?
Billing cycles are 30 days, so if you activated or changed your service at any point during the cycle, you will be charged a prorated amount for your service. For example, if you begin new service in the middle of a billing cycle, you will not be charged for the portion of the month where you did not have service.

3. Will I still get to use all of my included plan minutes even if I begin my service after the start of the billing cycle?
Absolutely! Although billing cycles are 30 days, you will still receive the full monthly allowance of minutes for your calling plan even if you activate your service after the billing cycle has begun. Verizon will only charge you a prorated amount for the number of days your service is active during the cycle.

4. I noticed my calling plan has "Included Minutes." What are these?
Also known as “Allowance Minutes” and “Package Minutes,” “Included Minutes” are the number of minutes included in your plan. If you exceed your minutes, you will be charged for any minutes over your “Included Minutes” at a rate specified in your Calling Plan.

5. Can I see my Included Minutes on my bill?
Yes, you will normally see them in the section of your bill called Detail Charges along with the rate and amount of minutes used. You will see airtime divided into Peak and Off Peak minutes.

6. What are Peak and Off Peak airtime minutes?
Peak hours refer to the time of day when you may anticipate a greater demand on the mobile network, whereas Off Peak hours generally refer to evenings and weekends. However, Off Peak hours vary depending upon which city you are in. You will want to refer to your Calling Plan to find out exact Peak and Off Peak times for your area.

7. How does Verizon calculate per minute charges?
Once you exceed your Included Minutes, you will be charged for any minutes over your allotted amount. The exact rate of the overage charge varies depending upon which Calling Plan you selected. Please consult your Calling Plan for the actual rate charges.

If you refer to the section of your bill entitled Airtime Charges, you will be able to view your per-minute charges.

8. When a wireless phone calls another wireless phone, which caller gets the charges?
Assuming the call is answered, both the receiver of the call and the call sender would be charged for the call according to their Mobile to Mobile Calling allowances. If the person receiving the call does not answer and the call routes to voicemail instead, then just the call sender would be charged against their Mobile to Mobile Calling minutes. Per-minute charges will apply for users without Mobile to Mobile Calling allowances.

9. The timer on my phone does not match the airtime minutes showing on my bill. Why is this?
This happens for a couple of reasons. First, the call timer on your cell phone begins timing your calls as soon as you hit SEND until you complete the call by pressing the END button. It also takes into account all calls made, including misdials and calls you do not get charged for, such as *611 and 911 calls. Second, while the timer on your mobile phone will calculate every minute of all the calls you make, Verizon will round up to the nearest whole minute.

10. On my bill, I show two calls that start at the same time. How is this possible?
This is possible because a caller may place two calls within a minute - the first being very brief. Since calls are rounded up to the next whole minute for billing, this would result in the two calls having the same start time on your bill.

There may also be a chance the calls are carried by more than one cell site, and since the cell sites are not always in sync, there may be a discrepancy with the timer.

11. Will I still be charged if I didn’t press the END button after a call?
If you were on the phone with another caller, than it is likely the call automatically ended, so there is no need to worry. In this case, the phone was still powered on expelling some battery life, but since the call was disconnected extra minutes were not wasted. If you noticed your phone still had IN USE lit or activated, then unfortunately, call minutes were unnecessarily spent.

12. If I check my wireless voicemail from my cell phone will I be charged airtime minutes?
Yes, if you use your mobile phone to check your messages then normal airtime charges are applied.

13. Can you please define airtime?
Airtime refers to the amount of time you spend connected to the Verizon Wireless Network, including the time you spend making calls and checking messages. This time begins from the time you hit SEND to the time you end the call and hit END.

14. How is a "dropped call" defined?
When a call ends suddenly without notice, it is referred to as a “dropped call.” A “dropped call” can occur if you are traveling and the call is passed from one cell to another and usually means you’ve either reached the end of your service area or your battery is low.

15. How are dropped or disconnected call charges reflected on my bill?
As soon as the call is dropped or disconnected, airtime minutes end.

16. How did I incur the long distance charges on my bill?
Long distance charges are applied if you are roaming or if you dial a number outside of your local service area.

17. Am I charged for long distance if I am roaming?
Yes, long distance charges will be incurred while roaming on all incoming calls.

18. Why are my recent account changes not reflected on my bill?
You may want to wait until you receive the following month’s bill to make sure your account changes were processed correctly. Your current bill may not reflect the change if your request was made toward the end of the 30-day billing cycle. However, if you feel your request should be reflected on your current bill, you may dial *611 for free from your cell phone to verify the changes or call 1-800-922-0204.

19. Why does Verizon charge taxes on my bill?
Certain mandates from government agencies, such as the FCC, or Federal, state, or local authorities may require Verizon to charge customers taxes. They may also require surcharges or other assessments to be applied as well.

20. Can I send my payment to AllAmericanDirect.com®?
Unfortunately, AllAmericanDirect.com® is unable to process Verizon Wireless bill payments. You may send your payments to the address below.

Verizon Wireless
PO Box 25505
Lehigh Valley, PA 18002-5505

21. What is Streamlined Billing and what are the benefits?
Verizon Wireless redesigned your bill in order to make it simpler and easier. You can even access it online, which will make managing your account easier too. Also, the total number of pages you receive has been reduced, helping to preserve our precious environment.

22.Will the changes affect my ability to receive my bill in large print, Braille or in audiocassette format?
The Streamlined Billing changes will not affect the ability to receive your bill in any of these alternate formats. You will not be charged extra to receive your bill in large print, Braille or audiocassette.

23. Can I still view my used minutes on the new Streamlined Bill?
Yes, you can still view a summary of your minutes used. Login to your My Verizon account on the Verizon Wireless web site to view and print your call detail. You may also dial #MIN or #BAL, airtime free, from your wireless phone to check your payment balance or minutes used at any time.

24. What is included in the Surcharges on my Verizon Wireless bill?
The surcharges appearing on your Verizon Wireless bill include a couple of different sources. A portion of the surcharges help to recover or pay the costs of taxes and governmental charges and fees mandated by the government and charged to Verizon Wireless. These charges include a Regulatory Charge, a Federal Universal Service Charge, a State Universal Service Charge (if applicable), and may include other fees associated with governmental costs. The remainder of the surcharge stems from Verizon Wireless, such as an Administrative Charge, and help to defray some costs incurred by Verizon Wireless. These charges currently include costs relating to fees collected by local telephone companies, costs associated with network facilities and services, as well as charges resulting from new cell site construction. Verizon Wireless, on occasion, may make changes to either what or how much they are charging you.

Coverage

1. How do I find out if Verizon Wireless Mobile Broadband and NationalAccess is available in my area?
When you choose Verizon Wireless as your mobile Broadband provider, you can feel confident in knowing you’re getting the most coverage available. From the east coast to the west coast, Verizon Wireless Mobile Broadband covers more than 280 million people in 259 major metro areas, in 250 major U.S. airports and is growing constantly.

If you travel outside the Verizon Wireless Mobile Broadband area, you will still have access to data with NationalAccess service. Verizon Wireless NationalAccess is available in thousands of locations nationwide.

2. What is Verizon Wireless Mobile Broadband and how is it different from NationalAccess service?
Verizon Wireless Mobile Broadband is high-speed wireless Internet data at its finest. It is available in thousands of locations across the Unites States and provides average download speeds of 600 Kbps – 1.4 Mbps and typical upload speeds of 500 – 800 Kbps* NationalAccess refers to Verizon Wireless’ wireless Internet service and is available nationwide. With NationalAccess, also called 1XRTT or 1X, you will have access to your email, Internet, and other applications at speeds up to 144 kbps, with average speeds from 60 – 80 Kbps**. * Speed claims for Mobile Broadband tested on network using uncompressed, 5MB FTP data files. These speeds require a Rev. A capable device. You can expect typical download speeds of 400 – 700 Kbps and typical upload speeds of 60 – 80 Kbps without an EV-DO Rev. A-capable device.

** Speed claims for NationalAccess tested on network using 101 KB FTP data files; however, actual speeds and coverage may vary.

3. Do I need a separate Internet service provider in order to use NationalAccess or Mobile Broadband?
No, you do not need to subscribe to an Internet Service Provider (ISP) because you will have complete access to the Internet with NationalAccess and Mobile Broadband.

4. Will I get email accounts from Verizon Wireless when I subscribe to NationalAccess and Mobile Broadband?
Unfortunately, you will not get email accounts from Verizon Wireless. By using NationalAccess and Mobile Broadband to access your Internet browser or VPN client, you may access your existing business or personal email accounts. For Virtual Private Network access (VPN) you will want to consult with your company’s IT department.

5. How do I setup my device to use the Internet?
You will receive a software installation disc along with your Mobile Broadband device which will guide you in the installation of the PC Card, ExpressCard™, Intelligent Mobile Hotspot or USB modem. Once this is complete, you will insert the device into its correct slot and follow some automated steps to activate the device. This is all you need to do to begin accessing the Internet from your Verizon Wireless Mobile Broadband device. I’m having trouble sending email through my current ISP mail account.

Unfortunately, your ISP may not allow you to send email from another network. In order to solve this problem, Verizon Wireless provides an outbound SMTP mail server so you may continue to send email.

Follow these instructions to use SMTP:

• 1. Within your email client, you will need to update your Outgoing Mail Server to be smtp.vzwmail.net. If you are unsure how to do this, please consult with your email client provider.
• 2. Create a free VText profile by visiting www.vtext.com from your home PC. You will need a device capable of TXT Messaging to complete your profile.

You will need your 10-digit mobile number to access the send mail server along with @vzwmail.net. So, for example the address would look like 2025551212@vzwmail.net. The password is the one created on www.vtext.com. You should be able to access the SMTP server from almost any ISP, so you shouldn’t need to reconfigure your settings when going back and forth between Verizon Wireless’ network and other networks.

6. Will VZAccess Manager work with Windows Vista?
You can view all supported devices and platforms for VZAccess Manager by visiting the VZAccess Manager Software Download Consumer Site at www.vzam.net.

7. Is there a way I can view the amount of data I used with my Mobile Broadband device?
Yes, you can check your data usage using the following methods:

• Login to My Account or My Business Account on the Verizon Wireless web site
• Dial (800) 922-0204 or *611 from a Verizon Wireless handset. Please make sure to have your Mobile Broadband device mobile number handy.

8. How big will the file sizes be when I send or receive data?
While actual file sizes will vary, here is a list of some estimated file sizes for common files.

• E-mail (1 page without attachments) - 3 KB
• Word Document (5 text pages) - 70 KB
• Typical Web Page Lookup - 300 KB
• Web Page Lookup w/ Excessive Graphics or Video – 3MB
• Low Resolution Digital Photo - 500 KB
• PowerPoint® Presentation (20 pages text and light graphics) - 3MB
• V CAST Music PC Download (3-minute song) - 4 MB

Devices

1. Can I use my PC card on my desktop computer as well as my laptop?
Yes! Verizon Wireless’s PC cards are primarily used on laptops; however, you may use them on desktop computers as well. Do I need to get a second mobile number for the data services if I am already a Verizon customer, or am I able to use my existing number? Similar to a mobile phone, the data devices use their own unique mobile number and Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID). So, if you want to have a separate device to use for voice calls, then yes, you will need to add a second number for the data device.

2. How does my Verizon Wireless Mobile Broadband device work?
With a Mobile Broadband device from Verizon Wireless, you will be able to connect to the Internet using your laptop computer when you are within the Verizon Wireless National Enhanced Services area. Your device is equipped with an antenna, similar to your mobile phone, that will pick up wireless radio signals when you are in the coverage area.

I’m having trouble connecting to the Internet with my PC Card, ExpressCard, Intelligent Mobile Hotspot, or USB and I don’t know what to do. We would suggest trying the items listed below, in order as they appear.

• 1. Restart or reboot your computer
• 2. Check to make sure the device is attached correctly in its designated spot.
• 3. Uninstall, and then reinstall the software. To uninstall, go to Control Panel then Add/Remove Programs. After you completely uninstall, you can then reinstall the software.
• 4. Make sure your Operating System has the latest updates. You may want to visit Micorsoft’s web site to check for updates.
• 5. Visit the VZAccess Manager Options menu to run Activation again (Options then Activation).
• 6. Visit VZAccess Manager Options menu to re-run the Setup Wizard (Options then Run Wizard).
• 7. If you have tried all of the above options and still can not connect, please call Verizon Wireless Data Technical Support at 1-800-922-0204.

3. How can I improve my signal strength?
Sometimes you might experience a weak signal inside a building or in areas of low reception. Certain devices come equipped with a removable antenna while other devices can support an external antenna using its extra connection port. For example, you may purchase a window mount from Verizon Wireless, which can work on a car or building window. You will also need an adaptor cable in order to connect the external antenna.

Security

1. Is sensitive data sent over the NationalAccess and Mobile Broadband Network secure?
CDMA services technology is used to provide authentication and data protection. To fully secure your information, it is highly recommended that you use a VPN and firewall.

2. Is Mobile Broadband the same thing as Wi-Fi service?
No, connections to Wi-Fi may require different hardware for your computer, which may or may not already be built in. If you have an 802.11 Wi-Fi card or built-in Wi-Fi chipset, you may connect to a Wi-Fi “hotspot” using the VZAccess Manager client.

3. Where am I able to connect to the Internet using Mobile Broadband Connect?
You are able to connect when you are anywhere within the Verizon Wireless Mobile Broadband and National Enhanced Services area. To view a coverage map, you may visit http://www.verizonwireless.com/b2c/CoverageLocatorController.

4. How can I check to make sure NationalAccess and Mobile Broadband are compatible with my laptop or PC?
To view all system requirements, please visit http://www.vzam.net/Download/Requirements.aspx.

5. To use Mobile Broadband Connect, will I have to upgrade or purchase a new phone or device?
If you have outdated versions of certain devices, then you will need to either upgrade to a new device or perform a software update. Otherwise, an upgrade is not necessary. The devices which would require an upgrade are listed below along with the type of upgrade.

• BlackBerry 7250
  Upgrade: http://www.vzam.net/blackberry/
• LG VX8100*
  You will need to bring your handset into a Verizon Wireless store to upgrade it.
• LG VX8600*
  You will need to bring your handset into a Verizon Wireless store to upgrade it.
• Motorola E815*
  You will need to bring your handset into a Verizon Wireless store to upgrade it.
• Palm Treo 700w
  Upgrade: http://www.vzam.net/
• Samsung i730 Smartphone
  Upgrade: http://www.vzam.net/

* LG VX8100 upgrade only required if the software version is prior to T81VZV04. Motorola E815 upgrade only required if the software version is prior to 8720_01.1E.00. The LG VX8600 upgrade only required if the software version is prior to T86VZV02.

Troubleshooting

1. My computer is unable to detect my wireless phone. How can I resolve this?
There are several possible reasons why this may have occurred. Please see the list below for possible reasons and solutions.

• 1. Physical Connection Issue
• a. Make sure the connection cable is firmly connected to the phone and the computer’s USB port.
• b. Check that the phone is fully charged and ON
• c. Power OFF then power ON the phone
• d. Attempt to plug into an alternate USB port
• 2. Driver Installation Issue
• a. Before connecting the cable into the USB port, you must first install the USB Drivers
• b. Unplug the phone if it was initially plugged in
• c. Then, go to Control Panel - Add/Remove Programs to remove the drivers
• d. Restart your computer
• e. Reinstall the Drivers before you plug in the phone
• 3. Multiple Applications or Devices for a Single Port
• a. Check to make sure there are no other applications running that use the same resources as the modem such as HotSync, ActiveSync, FoneSync, or Fax Controller, etc.
• b. Close out of the application and retry
• 4. Issues with Windows Update or Service Pack
• a. Visit www.microsoft.com to make sure you have the latest computer system upgrades

2. Why do I get a warning message from Windows saying that the drivers may not be compatible?
Since some of the drivers have not yet officially been certified by Windows, you may see the pop-up message regarding the driver certification even though they are deemed safe by Verizon Wireless. In order to continue with the installation, you will need to click the button which says “Continue Anyway.”

3. When trying to connect, I get an error saying “username & password incorrect.”
This error is most likely to happen when you exceed the limits of the coverage area and data services are unavailable to you. You may also get this message of the Mobile Broadband Connect feature has not been activated on your account.

4. I’m experiencing slow connections speeds. Is there anything I can do to make it faster?
This may be because you have weak signal strength on your wireless phone and it is causing your connection speed to slow down. Try switching to a different location and make sure your antenna is fully extended. You may also check the coverage level in the area you are in by referring to the coverage area map at www.verizonwireless.com/b2c/CoverageLocatorController.

I received a message saying “Page cannot be displayed” after I connected. There are a couple of possible reasons why this may have occurred. Please see the list below for possible reasons and solutions.

• 1. Issue with an interfering firewall or Internet security application
• a. You may need to reconfigure the settings of your firewall or Internet security application. Try shutting off the firewall or disabling security temporarily to see if this makes a difference. If you are running Windows XP Service Pack 2, you will need to navigate to Control Panel > Windows Firewall in order to disable the built-in firewall.
• b. If disabling the firewall or security application allowed you to surf the web, then you will need to contact their support to get your configuration settings adjusted properly.
• 2. Issue with configuration of your Internet browser
• a. Your browser may be set to connect through a means other than a mobile connection. Navigate to Control Panel > Internet Setting to check how the browser is set to connect. For additional support, please contact WDTS Support at 1-866-788-9387.

5. I received the errors "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer." What do I need to do?
You will need the help of a WDTS Technician to resolve this issue. Please contact WDTS at 1-800-922-0204.

HughesNet

1. Can you tell me more about HughesNet?
HughesNet is an internet service that is available much like a cable modem or DSL line, but brings you high-speed Internet by satellite. Hughes is available to everyone in the contiguous United States with a clear view of the southern sky. Unlike dial-up internet service, HughesNet uses satellite technology instead of your phone line to provide you with a super-fast Internet connection that is always on. With Hughes, you will enjoy surfing and opening pages faster and downloading files in a fraction of the time it takes on a dial-up modem.

2. Does HughesNet connect to my telephone line like my dial-up service?
No. With Hughes, you won’t have to worry about tying up your phone line when you are online. HughesNet brings you lightening fast Internet speeds using satellite technology.

3. Are there certain situations not ideal for a satellite connection?
With satellite service, packets of data must travel up to the satellite and back (about 45,000 miles), resulting in about a half-second delay. The time this information takes to travel across the network and communicate with the Website or host server is referred to as latency. Due to latency issues, some activities such as Twitch Games, VOIP, and Video Streaming are not recommended.

Using a VPN client may cause you to experience reduced speeds as much as 75% or less, therefore using a VPN is also not recommended. Disabling your VPN client will restore your connection speed back to normal. It is also important to note that HughesNet is unable to provide technical support for issues with VPN clients.

If you plan on downloading heavily, the Home Service plan is not recommended. Instead, you may want to opt for the Elite Service Plans, which are faster and able to handle heavier downloads. Please note the Fair Access Policy (FAP) applies.

4. Why choose HughesNet as the Satellite Internet Service for your home?
Surfing the web and downloading content from the Internet using dial-up can be frustrating and time-consuming. High-speed Internet doesn’t have to be out of reach – all you need is a clear view of the southern sky. With HughesNet satellite Internet from AllAmericanDirect.com®, you will enjoy a lightening fast, always-on Internet connection anywhere within the continental U.S. even if cable and DSL aren’t available in your area. Using the power of satellites, Hughes is able to bring high-speed Internet right to your home. For over 30 years, Hughes has been leading the way in satellite Internet technology. Plus, with over 1.5 million systems located in over 100 countries, you will have peace of mind knowing you are with the leading satellite Internet provider.

5. I live in a rural area and can not get DSL or cable Internet. Can I still get HughesNet?
HughesNet satellite Internet is an ideal solution for residents of rural areas. In many cases, DSL and cable do not extend out to these areas and slow dial-up service seems to be the only option. However, rural residents can get high-speed Internet service with HughesNet from AllAmericanDirect.com®.

6. What is Broadband Satellite Internet service and how can I get it in my home?
Broadband is synonymous with high-speed Internet and refers to the speeds at which information travels across the network. For example, a dial-up connection passes information slowly at speeds of about 56,000 bits a second, and is otherwise known as a 56k line. On the other hand, a broadband connection can pass information at speeds five times as fast. Broadband satellite Internet from HughesNet features speeds from 1 megabit to 5 megabits per second, which means you can view images and documents online quickly and easily.

Broadband satellite Internet is available anywhere within the continental U.S. with a clear view of the southern sky. Simply call AllAmericanDirect.com® to get HughesNet broadband satellite Internet installed in your home.

7. How much does High-Speed Satellite Internet for my home cost?
HughesNet offers high-speed Internet plans from just $59.99 a month. The plan you choose is determined by how you use the Internet. For instance, you will want to consider how many videos you watch and graphics you view, or maybe you simply use the Internet to view and send emails. Either way, you’ll find a package to suit your needs. All plans come with round-the-clock tech support, a minimum of 5 email addresses with up to 2G of storage, fast download speeds, always-on connection, email spam and virus filtering.

8. Can you dispel some of the common myths about satellite broadband providers?
Absolutely! The truth is Internet via satellite is an easy and convenient way to connect to the Internet, especially if you live in an area where DSL and cable can not reach.

• 1. HughesNet satellite Internet is available to everyone within the continental U.S., even rural residents. With Hughes, your Internet connection is sent to your computer modem using satellite technology, which means you don’t need DSL or cable lines running out to your home.
• 2. You do not have to attach the satellite to your roof. Work with your Hughes installer to determine the best location, whether it be on or near your home.
• 3. Using HughesNet will not tie up your phone line. Unlike dial-up connections, Hughes uses satellites to send you high-speed Internet service so you can surf online and chat on the phone simultaneously.
• 4. Installing satellite Internet and getting online is not complicated. Gigantic satellite dishes are a thing of the past. Plus, your satellite Internet system will be installed by professional HughesNet installers, so there is no need to try it yourself. For residential service, you only need to have a computer, modem, two coaxial cables, and the satellite antenna (the dish). Hughes will provide you with the modem, cables and antenna, which is only .74 meters wide.
• 5. Satellite Internet is reliable and dependable, even on rainy or cloudy days. The only instances that may cause disturbances are during times of extremely bad weather or on unusually cloudy days.

9. Is HughesNet high-speed Internet always available?
Yes, you will no longer have to wait endlessly for your dial-up to connect to the Internet. With HughesNet, you have an always-on connection.

10. Does Hughes provide high-speed Internet options to everyone in the United States?
Yes, if you live anywhere within the continental United States, including rural areas and have a clear view of the southern sky, you can receive HughesNet satellite Internet.

11. How much do HughesNet satellite Internet packages cost?
The price of the package is determined by the speeds you need. However, you are sure to find a package that fits both your Internet needs and your budget. Package prices for residential service start at just $59.99 a month. No matter which satellite Internet package you choose, you will enjoy speeds faster than dial-up service. Click here [LINK] to view all HughesNet packages available.

12. How does a satellite Internet connection work?
All you need is a home computer and Hughes can provide the modem, coaxial cables, and antenna. When you sign up for service, you can choose to lease or purchase your modem, which is necessary for your computer to communicate with the satellite. Two 100 ft. coaxial cables are used to connect your computer to the modem and to the satellite dish. The antenna is your satellite dish and receives the satellite signals. The dish will likely be mounted on your roof with a radio installed nearby.

13. What is the Fair Access Policy (FAP)?
A small number of HughesNet subscribers may experience reduced download speeds as a result of reaching or exceeding the download threshold. Certain activities which require a large amount of bandwidth may cause a user to exceed the threshold, triggering the FAP. Normal activities such as checking email, performing anti-virus updates, watching short streaming videos, or auto-updates will not affect your download threshold.

Download thresholds:

• Home – 200 MB
• Pro – 300 MB
• Pro Plus – 425 MB
• Elite – 500 MB
• Elite Plus – 500 MB
• Elite Premium – 500 MB

14. Can I use HughesNet with a home network?
Yes. You can network your HughesNet connection with multiple computers in your household. You may be required to purchase some additional equipment, such as a wireless router, but keep in mind all computers will be sharing a single internet connection, so a reduction in speed may occur.

Speed

1. What speeds can I expect from HughesNet Internet service?
Maximum download speeds are available from 1.0 Mbps to 5.0 Mbps. Maximum upload speeds can be from 128 Kbps to 300 Kbps.

2. What connection speeds will I typically get with HughesNet?
The speeds you get will depend upon which HughesNet Internet package you subscribe to. Actual speeds you experience will depend upon a number of factors, some of which include your computer’s configuration, number of concurrent users, individual web site speeds, and network congestion. Accessing the network during peak hours may also cause you to experience slower connection times. Additionally, using a VPN client may reduce your speeds by 50-75%. Click here [LINK] for a complete list of download and upload speeds for each of the packages.

3. Can you please explain transmission latency?
Transmission latency refers the amount of time it takes for information, such as images and content on a web page, to travel from your computer to the satellite and back. The average time it takes this data to travel across the network is approximately half a second. This half second delay is why it is not recommended to use time-sensitive applications with HughesNet Internet.

Installation

1. Why does my HughesNet satellite system have to be professionally installed?
The FCC (Federal Communications Commission) requires that any satellite which receives and transmits signals be installed by professional technicians.

2. What does standard installation include?
Standard professional installation includes your satellite modem connected to a power supply near your computer; satellite antenna, mounting brackets and radio installed on the roof side of your home no higher than 25 ft.; two 100 ft. coaxial cables to connect the satellite dish to the modem. Your installer will also make sure your service is up and running before leaving.

If your installation requires any additional work outside those mentioned above, you will incur additional charges which are to be paid to the technician at time of installation. A common custom installation job requiring an additional charge is mounting the satellite dish to a free-standing pole mount. The pole mount typically runs $125 and may be used if there is not a clear view of the southern sky from your roof, or if your roof is made of a non-penetrable material such as slate or metal. You may also be charged an additional amount if you want the satellite mounted to a chimney or if your roof is not reachable using a 25 ft. ladder.

3. Will the Hughes installer also hook up my home network?
You may ask your installer to hook up your home network; however, multiple users may slow or downgrade your service speed. Also, a home network is not supported by Hughes technical support.

4. When will I get my HughesNet installed?
Usually your installation will be within 2 weeks of ordering. Once your order is placed, your name will be sent to a certified installer who will contact you within 3 days. At that time you will schedule the exact time for installation with the installer.

5. Now that I’ve placed my order, what happens?
Within three days of placing your HughesNet satellite Internet order, you should expect to hear from an installer. If an installer does not contact you, internet users may visit http://orderstatus.hughesnet.com where you can find contact information for your assigned installer. You may also call 1-866-774-6580. If you need to change your appointment at any time, please contact your installer directly. Installations take approximately 4 hours and you will need to be present for the installation.

Prior to your installer entering your home, it would be wise to decide where you would like your computer modem installed and check to make sure your computer is compatible. Minimum requirements are Windows 2000 PE or higher (including Windows XP and Vista). For Mac users, you need to be using Mac OS 10.1 or higher. Your computer also needs to be pre-equipped with an Ethernet 10/100 port.

The antenna, or satellite dish, will be installed on your rooftop and will need a clear view of the southern sky in order to receive the satellite signals. If a clear view can not be achieved by mounting the dish on your roof, then the installer may need to mount it on a free-standing pole. This type of installation is not considered standard and will incur additional charges.

Compatibility

1. What are the computer requirements for HughesNet?
You need to be using Windows 2000 PE or higher (including Windows XP and Vista). For Mac users, you need to be using Mac OS 10.1 or higher. Your computer also needs to be pre-equipped with an Ethernet 10/100 port.

2. Can I still use my Mac with HughesNet?
Yes! You will need to be running Mac OS 10.1 or higher.

3. Can I connect all computers in my home to single HughesNet connection?
Yes, you can connect multiple computers to a single Internet connection in order to create a home network. You may need some additional equipment to run the home network that is not provided by HughesNet. If you need support or help configuring your home network, you will need to contact the hardware manufacturer instead of Hughes. Unfortunately, HughesNet is unable to provide technical support for home networks. Also, it is important to mention you may experience slowed or delayed connections speeds with a home network because multiple users are accessing the same network connection and is subject to HughesNet’s Fair Access Policy.

4. Will I be able to use a laptop PCMCIA card adapter with HughesNet Internet?
Yes! To connect to HughesNet, you will need either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. Your installer will provide you with the Ethernet cable to connect to the Hughes modem.

5. I use a VPN client for work, can I do that with HughesNet?
You can use HughesNet for a VPN connection but your speeds will most likely be reduced by as much as 50% - 75%. Disconnecting your VPN client will restore your connection to full speed.

6. I noticed my Internet slows down when I use VPN. Why is this?
HughesNet uses advanced acceleration techniques to bring you high-speed Internet connections by satellite. When IPSec-based VPNs are used, they will encrypt valuable data creating a secure tunnel through the Hughes network. HughesNet acceleration techniques are unable to penetrate the tunnel to access this information and process it, which results in slower speeds.

7. Can I get HughesNet installed in my RV or boat?
Unfortunately, HughesNet Home and Pro services can only be installed at a non-mobile location.

Satellite TV

1. I already have satellite TV service; do I have to have a separate dish for HughesNet service?
Yes, the HughesNet satellite is a unique dish; it is not compatible with your current dish system.

2. I already have satellite TV service. Can I get HughesNet put on the same bill?
Unfortunately, the two services can not be combined on the same bill because HughesNet and your satellite TV provider are separate companies.

Ordering

1. When will my credit or debit card be charged for HughesNet services?
You will be billed the day your HughesNet Internet service is installed and activated. Your charges will include your satellite modem and antenna, installation, monthly service fee, optional services, and any applicable taxes. If you incur any additional installation charges for custom installation work, you will pay the installer at the time of installation. If you would prefer to receive a monthly invoice instead of paying with your credit or debit card, you may do so; however, a $5.00 fee will apply.

2. What is the policy if I don’t like the service, or it doesn’t work for me?
HughesNet offers a 30 day money back guarantee. If you aren’t satisfied for any reason cancel within 30 days of activation and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable. Equipment must be received within 60 days of service de-activation.

3. How do I order HughesNet Satellite Internet from AllAmericanDirect.com®?
Please give us a call at 1-800-249-1063.

4. Does Hughes offer a money-back guarantee?
Yes, HughesNet offers a 30 day Satisfaction Guarantee. If within 30 days you decide you are unhappy with your service, simply return your modem and radio to Hughes and you will be refunded $200. The requested equipment must be returned within 60 days and Hughes will provide you with return instructions. Unfortunately, installation charges and other fees will not be refunded. You are not required to uninstall the satellite dish (antenna) and Hughes is not obligated to come out and uninstall it.

5. When ordering, I gave my credit card information, will I be charged right away?
No. You won’t be charged until the day you are installed and activated. At that time, you will be charged for any equipment, installation charges, monthly fees, any optional services and any applicable taxes. Your first bill must be made with a valid credit/debit card, but after the initial order, you can receive a monthly invoice for an additional $5.

Customer Care

1. How can I contact HughesNet for technical support?
You may reach Hughes Technical Support at 1-866-347-3292. You may also login at www.HughesNet.com to use their live chat, check usage, test speeds, or find help files. You can also view your account and billing info.

ADT Home Security

1. Why should I choose ADT?
ADT is the #1 trusted name in monitored security systems in America with 131 years of experience in the monitored security industry. You can feel safe knowing ADT is there to protect your home 24 hours a day, 7 days a week.

2. How do I sign up?
Signing up for ADT is easy! Just call AllAmericanDirect.com® at 1-800-979-1321 to place your order.

3. What are the ADT package prices?
ADT offers a variety of package prices starting at just $35.99. Plus, get a free monitored security system at no cost to you for parts and activation, and pay only $99 for installation when you sign up for alarm monitoring services. Click here to view complete package and pricing information.

4. How does the alarm system work?
To activate your system, you may use the "Away" or "Stay" mode. Once armed, each monitored zone in your home has the ability to recognize a violation. The violation then triggers the alarm system to dial in to ADT by way of a telephone line. The alarm system will continue to stay on alert to send another signal if another zone is violated. This process will continue until the code is entered in to turn off the system.

5. Who should I contact if my installer does not show up at the scheduled time?
For installation or scheduling issues, please call 1-800-245-5899.

6. Will I have to purchase a new ADT security system if I move?
ADT offers a Relocation Discount Guarantee which provides you with a $100.00 discount on the installation of a Safewatch Essentials Plus system in your new home if you have already been an ADT customer for at least 2 years.

7. What happens if I have technical issues with my ADT alarm system?
Please call 1-800-245-5899 for any service-related issues regarding your ADT home security equipment.

8. Do I have the ability to change the people listed on my call list online?
Yes, simply visit http://www.MyADT.com to make changes. To make your changes, you will need to have your personal identification code ready.

9. I have a dog and a cat. Will my pets set off the alarm?
The alarm system will not detect anything up to 40 lbs, so as long as your pets stay 6-8 ft. away from the motion detector they will not set off the alarm.

10. Do I have the ability to set up a distress code in case I'm in a position where the intruder is forcing me to enter in a code, but I want to notify ADT that there is an emergency?
Yes, your installer will instruct you how to set up a distress code.

11.What happens if I lose my key fob? Can it be deactivated and replaced?
Yes, the key fob can be deactivated, but you will be charged for a tech to come out to your home to reprogram and for the replacement of the device.

12. If the panic button on the key fob is pressed, will I still be called first to verify the alarm or will you automatically send for help?
Due to SIA (Security Industry Association) false alarm standards, you will always be called first to verify the alarm before help is sent out to you. This also goes for the smoke communicator and medical alert pendant.